We’re so glad you’re here. At Salon Allure, we believe in honest communication and creating a welcoming environment for everyone. These policies are here to support a smooth experience—for both our guests and our team. Thank you for taking the time to read them!

For any questions about our policies or to speak with someone directly, please don’t hesitate to call us at 256-536-1220. We're here to help and make sure every visit to Salon Allure is a great one.

Cancellation & No-Show Policy

Life happens—we totally get it. If you need to reschedule or cancel, please let us know at least 48 hours in advance. This gives our stylists a chance to adjust their schedules and offer the spot to someone else who may be waiting. Failing to adhere to this policy may result in a no-show fee. Multiple last-minute cancellations may require a deposit to secure future appointments at Salon Allure, regardless of service provider.

Deposits

We don’t usually ask for a deposit to book appointments, but in the following cases, we do:
1. Online bookings
2. Appointments that include multiple services
3. New guests booking any color or chemical service

In these cases, a deposit is required at the time of booking or confirmation. If we don’t receive a deposit, your appointment may be postponed or cancelled.

All deposits go toward the final cost of your appointment. If you cancel with less than 48 hours’ notice or don’t show up, your deposit may be forfeited to cover your stylist’s time. While deposits are non-refundable in these situations, we do review cases individually and will always try to be fair.

Refundable deposits, when granted, will be issued as store credit unless management approves another method.

Product Returns

Unopened products in original condition may be returned for store credit only.

If you have a reaction to a product, we ask that you complete a short form and send it—along with the product—directly to the manufacturer. Due to manufacturer policies, we are unable to issue refunds or replacements for reactions.

No cash, check, or credit card refunds will be issued for product returns.

Service Satisfaction Guarantee

We stand behind the quality of our work and want you to leave feeling confident and cared for. If you're not happy with your service, let us know right away. The following applies to all hair and spa services.

Here’s how we handle concerns:

1. Please let us know within 5 days of your original appointment. So that we can evaluate any concerns fairly, we’ll need to see your hair or skin in person within 5 days of the original appointment. We cannot make decisions about redo’s or refunds over the phone.

2. A redo or touch up may be offered, at no additional cost to you. If we agree the service missed the mark, we’ll gladly offer a redo with the same service provider or another service provider if needed. Refunds are not issued for services we’re correcting.

3. Refunds are not offered unless owner approved and are not offered for services we are correcting.

4. If guest fails to notify the salon of unsatisfactory service(s) within the 5 days, any redo or touch up may not be offered.  If you miss your redo appointment, we’ll consider the matter closed and assume you’re satisfied.

We take pride in making things right, and we’re committed to earning your trust.

Bridal Services

All bridal services require a completed bridal consultation with a member of our Bridal Team prior to scheduling. During this consultation, we’ll walk through your vision, review the service details, and complete our official Bridal Contract together.

Policies for bridal services are outlined separately in our Bridal Contract. If you're planning a wedding or group event, ask us for a copy—we’re happy to walk you through everything.

Bridal parties and groups of 4 or more will have an automatic gratuity added to their deposit, which will be clearly explained when booking.

Gift Certificate Policy

Gift certificates are non-refundable and cannot be exchanged for cash. Gift Certificates can be used toward services, products, or salon merchandise. The physical certificate must be presented at the time of your visit.