Salon Allure Policies
Our Salon
We’re so glad you’re here. At Salon Allure, we believe in honest communication and creating a welcoming environment for everyone. These policies are here to support a smooth experience—for both our guests and our team. Thank you for taking the time to read them!
Cancellation & No-Show Policy
Life happens—we totally get it. If you need to reschedule or cancel, please let us know at least 48 hours in advance. This gives our stylists a chance to adjust their schedules and offer the spot to someone else who may be waiting. Failing to adhere to this policy may result in a no-show fee.
Multiple last-minute cancellations may require a deposit to secure future appointments at Salon Allure, regardless of service provider.
Deposits
In the following cases, we do ask to reserve and secure appointments with a deposit. A deposit is required at the time of booking, or 48 hours prior to appointment. If we don’t receive a deposit, your appointment may be postponed or cancelled:
- New guest appointments, whether booked online, in person, or by telephone
- Appointments booked online, whether you are a new guest or returning guest
- Appointments that have several services split between multiple stylists
- Special Occasion, Updo styles
- Bridal Services
All deposits go toward the final cost of your appointment. If you cancel with less than 48 hours’ notice or do not show up, your deposit may be forfeited to cover your stylist’s time. While deposits are non-refundable in these situations, we do review cases individually and will always try to be fair.
Refundable deposits, when granted, will be issued as store credit unless management approves another method.
Gift Card Policy
Gift cards are non-refundable and cannot be exchanged for cash. Gift cards can be used toward services, products, or salon merchandise.
Product Returns
Unopened products in original condition may be returned for store credit, or exchange only. If you have a reaction to a product, we ask that you complete a short form and send it—along with the product—directly to the manufacturer. Due to manufacturer policies, we are unable to issue refunds or replacements for reactions. No cash, check, or credit card refunds will be issued for product returns.
Service Satisfaction Guarantee
We stand behind the quality of our work and want you to leave feeling confident and cared for. If you're not happy with your service, let us know right away. The following applies to all hair and spa services.
Here’s how we handle concerns:
Please let us know within five (5) business days of your original appointment. In order to evaluate any concerns fairly, we’ll need to see your hair or skin in person within five (5) days of the original appointment. We cannot make decisions about redos or refunds over the phone. A redo or touch up may be offered, at no additional cost to you. If we agree the service missed the mark, we’ll gladly offer a redo with the same service provider or another service provider if needed.
Refunds are not offered unless approved by an owner, and are not offered for services we are correcting.
If a guest fails to notify the salon of unsatisfactory service(s) within the 5 days, any redo or touch up may not be offered. If you miss your redo appointment, we’ll consider the matter closed and assume you’re satisfied.
For any questions about our policies or to speak with someone directly, please don’t hesitate to call us at 256-536-1220. We're here to help and make sure every visit to Salon Allure is a great one.